Caesars Palace Las Vegas concierge supervisor Jas Vitale recently received the prestigious honor of a Les Clefs d¡¯Or by the prestigious namesake concierge organization allowing the world-renowned destination resort to have five esteemed Les Clefs d¡¯Or concierges on its staff. See what Vitale has to say about the iconic resort and travel industry.
What drew you to work in the travel industry?
I always loved Las Vegas and enjoyed interacting with people from all over the world. When I worked at Paris Las Vegas, I had lunch with a gentleman named Robert Hoffman, Les Clefs d'Or USA member & former President of SNHCA, and we talked about the concierge profession and it felt like something I would love to do. I applied at Caesars Palace and was lucky enough to get a position as a concierge in 2006. I have never regretted my decision; it¡¯s nice to have a career where you enjoy going to work everyday.
What do you like most about your job?
The thing I like most about my job is making our guests¡¯ vacations, meetings, etc. as enjoyable and memorable as possible. Las Vegas is a big city with so many options for shows, restaurants, tours, etc. When our guests ask for our advice, I love guiding them to what I think would be a great fit for them. I really enjoy when guests come back to tell me how great the recommendation was and that they had an amazing stay. I truly believe that the customer service offered by the concierges is what creates loyal repeat guests.
Who do you admire and see as a role model in the travel industry?
Tommy Harris, Director of Resort Services at Caesars Palace, and Ramesh Sadhwani, Vice President of Hotel Operations at Caesars Palace. They are responsible for bringing the Concierge department to the next level in so many ways. They lead by example and they expanded our department and make sure we have all the tools needed so we are able to assist all of our guests with the best service possible.
What destinations are on your travel bucket list?
Italy and France are on my travel bucket list so I could finally meet all my relatives from both sides. I would love to experience all the history, the beautiful scenery and taste all of the wonderful food and wines they have to offer.
What¡¯s a memorable travel experience you¡¯ve had (good or bad)?
My most memorable travel experience was my honeymoon in Kauai. My wife and I enjoyed relaxing on the beach, playing golf, tremendous fresh seafood all while looking at the amazing view overlooking the ocean.
What are three things you must always take with you when you travel?
I always travel with my lucky coin given to me by my Mom because it always make me feel safe. I love to travel with my wife, Chantale, and my two children, Alexa and Vincent; my family always makes me feel secure. I believe the memories you make on family vacations are priceless.
Name someone famous with whom you¡¯d like to travel and where you¡¯d like to take them.
I would most definitely love having the chance to visit Boston and meet Bobby Orr and Phil Esposito, both Boston Bruins ex-NHL players and members of the Hall of Fame. Enjoying a few glasses of wine and listening to all of their NHL stories from the 1970s would be a dream come true!